With 18 locations across San Diego County, San Diego Self Storage needed more than just marketing support—they needed leverage. Their staff was overwhelmed by low-value customer inquiries, Google Business Profiles weren’t being used to their full potential, and executives lacked a clear view of performance across the portfolio. Despite a strong community presence, campaigns were being managed manually and inconsistently, leaving opportunities on the table.

We partnered with San Diego Self Storage to design and install a suite of custom AI agents and workflows that streamlined operations, improved customer experience, and gave leadership full visibility into performance.

• Customer Service Agent — Installed an AI chatbot across the website and 18 location microsites to handle FAQs, quotes, and directions. This filtered out low-value inquiries and freed staff to focus on closing leases.

• Google Business Profile Agent — Automated profile updates, category optimizations, and review responses across all 18 facilities, ensuring consistent local visibility and higher rankings.

• Reputation & Review Agent — Launched automated email/SMS follow-ups that collected thousands of reviews and improved local trust signals.

• Community Marketing Agent — Automated campaign scheduling and promotion for initiatives like Toys for Tots and Bikes for Kids, ensuring consistent execution across channels.

• Financial Operations Agent — Consolidated occupancy, revenue, and ad spend data into weekly email snapshots for executives, highlighting trends and margin insights.

• Call Summarization Agent — Transcribed and summarized recorded calls, automatically pushing insights into the CRM to help staff prioritize follow-ups.

We also trained their team on how to monitor and refine these agents, ensuring the system kept getting smarter over time.

• 70% reduction in routine customer service calls thanks to the chatbot filtering and resolving FAQs.

• Top-3 Google Maps rankings for all 18 facilities driven by consistent GBP optimization.

• +1,200 new 5-star reviews generated via the Reputation & Review Agent.

• 20,000+ toys collected annually for Toys for Tots with AI-managed promotion and reminders.

• Faster decision-making at the executive level through weekly automated financial snapshots.

• $38M+ in annual revenue with a 5% YoY increase tied to improved lead handling and visibility.

• All achieved with leaner staff effort, proving AI agents can deliver both efficiency and growth at scale.

“K2A Solutions helped us move beyond traditional marketing. Their AI systems reduced workload, gave us clarity on performance, and freed our team to focus on high-value work. It’s a complete transformation in how we operate.”

— Douglas Stirling, Director of Operations